Terms & Conditions

1.1 These general terms and conditions apply to your use of the services available at www.bullplay.com (the "Casino").

1.2 You must read and accept these Terms and Conditions before using the Casino. Your continued use of the Casino indicates your agreement with these Terms and Conditions, including any updates made to them.

1.3 The Casino is operated by Grey Goat Limitada, a company registered in Costa Rica under registration number 3-102-930467, with its registered address at Province 01 San José, Canton 02 Escazú, San Rafael, 400m South of the Multiplaza Shopping Center, House No. 400 on La Ceiba Street to the right, Costa Rica. The Casino is licensed and regulated by the Tobique Gaming Commission, Licence no. 0000048.

1.4 We reserve the right to modify these Terms and Conditions. You will be notified in advance of any material changes to the Terms and Conditions.

1.5 These Terms and Conditions may be published in several languages. In case of any discrepancy between the English version and the non-English version of these Terms and Conditions, the version more favourable to you shall prevail.

1.6 Each game has specific rules, which are accessible within the game interface.

2.1 Gambling is strictly prohibited for individuals under the age of 18. Any account used by an underage individual will be closed and any winnings forfeited.

2.2 The Casino may be used only for personal, non-professional entertainment purposes.

2.3 Participation is prohibited for individuals who are problem gamblers or who have self-excluded.

2.4 Access to the Casino is restricted for residents of: Afghanistan, the Canadian Provinces of New Brunswick and Ontario, China, Cuba, the Central African Republic, the Democratic Republic of Congo, Haiti, Iran, Iraq, Israel, Libya, Myanmar, North Korea, Russia, Somalia, South Sudan, Syria, the United Kingdom, the United States of America, Yemen, and Venezuela.

2.5 Successful registration does not guarantee that participation is legally permitted in your jurisdiction.

2.6 You must provide complete and accurate information.

2.7 You are solely responsible for reporting and paying any taxes applicable to your winnings.

2.8 You acknowledge that gambling carries a risk of financial loss, and that losses are not reimbursable.

2.9 Fraud, manipulation and any unlawful behaviour are prohibited. The sale or transfer of accounts is forbidden.

2.10 The use of VPN, Proxy or TOR services is strictly prohibited; any violation may result in account closure and confiscation of winnings.

3.1 To register, you must create a username and password and provide truthful information.

3.2 Your login details must be kept secure. Account transfers are prohibited.

3.3 Only one account per person is permitted. Multiple accounts will result in account closure and forfeiture of bonuses.

3.4 In order for us to fulfil our legal obligations, we may ask you for information in addition to the registration details when you apply for an account and at any time while you hold an account with us.

4.1 Payment methods must be registered in your own name; third-party cards are prohibited.

4.2 Fees may apply to deposits and withdrawals. We reserve the right to cancel deposits upon suspicion of abuse.

4.3 Minimum and maximum deposit levels are specified on the Casino.

4.4 Processing times vary by payment method. Withdrawal attempts should generally be approved or denied within a reasonable time.

4.5 Winnings credited by mistake belong to us and will be recovered.

4.6 Deposits are accepted in fiat and cryptocurrency. Withdrawals will be processed in the same currency as the original deposit whenever possible.

4.7 All our products and services are consumed instantly during gameplay. Therefore, we do not offer refunds, returns, or cancellations once a Game has been played with real money.

4.8 Commercial agents may process transactions on behalf of the Casino.

4.9 Security checks may be performed, and additional documentation may be requested.

4.10 Deposits should be wagered appropriately. We reserve the right to cancel suspicious deposits and close accounts.

4.11 Withdrawal options vary by market.

4.12 Withdrawals will be processed to the same payment method used for the deposit, where technically feasible and permitted. Approval or decline occurs within three days.

4.13 The Casino reserves the right to request documentation verifying ownership and use of any payment method used to deposit or withdraw funds.

4.14 Bonus money and funds in aborted games are non-withdrawable.

4.15 Verification procedures apply to deposits and withdrawals of €2,000 or more. Documents may include proof of identity, proof of residence, and source of wealth documentation.

4.16 Withdrawal fees may apply for requests made without minimum wagering.

4.17 Accounts may be terminated and funds retained for suspected fraudulent activity, including chargeback attempts.

5.1.1 Individual bonus campaigns may have their own specific separate terms, where applicable.

5.1.2 We reserve the right to withhold and remove any bonus money awarded to you if it has not been used within 30 days from the date awarded.

5.1.3 Wagering requirements apply to bonuses and free spins. Deposits must be wagered at least once. If no specific information is given regarding wagering requirements when receiving a bonus, the wagering requirement is set to forty (40) times the sum of the received bonus amount. For casino games, game contributions towards wagering requirements vary: Slots contribute up to 100% (with exceptions listed on the Casino); Blackjack contributes up to 10%; Roulette contributes 5%; Baccarat contributes 5%; Video Poker contributes up to 30%; and other live casino games contribute 10%. For sports betting, the wagering requirement is also forty (40) times the bonus amount. However, all eligible sports bets placed with bonus funds contribute 250% (2.5 times) towards the wagering requirement, resulting in an effective wagering requirement of sixteen (16) times the bonus amount. For example, a €50 bonus requires €2,000 in wagering (€50 × 40). As eligible sports bets contribute at 250%, this requirement can be fulfilled by placing eligible sports bets with a total stake of €800 (€800 × 250% = €2,000). Eligible sports bets are settled bets that meet the minimum odds and any other conditions stated in the applicable promotion terms. Void, cancelled or cashed-out bets do not count towards the wagering requirement.

5.1.4 Bonuses/Free Spins/Free Bets at the Casino can only be received once per household, IP address, device and/or payment method.

5.1.5 Bets and winnings with bonus money and free spins: Winnings from Free Spins are credited as bonus money and are subject to wagering requirements. During gameplay, real money is used first, followed by bonus money. Real money bets give real money winnings and bonus money bets give bonus money winnings. Winnings from mixed bets are split between real money and bonus money in the same proportion as the real money and bonus money used to place the bet. For casino games, the maximum allowed bet per game round using bonus money or containing bonus money is €5 (or the equivalent in other currencies). Winnings from bets exceeding this limit may be voided. For sports betting, the maximum allowed stake per bet slip using bonus money or containing bonus money is €50 (or the equivalent in other currencies). Winnings from bets exceeding this limit may be voided. Bonus money cannot be withdrawn.

5.1.6 Game rounds triggered with bonus funds must be completed during the bonus period.

5.1.7 Bonus abuse will result in account closure and forfeiture of deposits and winnings.

5.2 Each game includes comprehensive instructions detailing gameplay, rules, payouts and RTP percentages.

5.3 Winnings earned from free bonuses may be withdrawn up to a maximum of EUR 500 (or equivalent in other currencies).

6.1 The Refer a Friend programme allows a registered BullPlay account holder ("the Referrer") to invite new players ("the Referred Player") using the personal referral link found in their account.

6.2 To qualify, the Referred Player must: (a) register a new BullPlay account using the Referrer's referral link; (b) complete account verification; and (c) make a first deposit of at least €20.

6.3 Once the Referred Player's qualifying deposit has settled, the Referrer receives a bonus of €10.

6.4 The Referred Player does not receive a reward under this programme. Registering via a referral link does not affect the Referred Player's eligibility for our standard new player welcome offer, which is subject to its own terms.

6.5 The referral reward is credited as bonus funds, not cash. It carries a wagering requirement of 1× the bonus amount, which must be met in full before any associated winnings can be withdrawn.

6.6 Referral Bonus funds expire 30 days after being credited. Any unwagered bonus balance and associated winnings are forfeited on expiry. Where a bonus is already active, a new referral bonus does not extend the existing expiry date.

6.7 A Referrer may receive a maximum of 10 referral rewards per calendar month. Referrals beyond that limit do not earn a reward.

6.8 The following are not permitted and will not be rewarded: referring yourself; creating, controlling or using additional accounts to generate referrals; referrals between accounts sharing a device, IP address, payment method or household; and any coordinated activity intended to obtain referral rewards other than by genuinely introducing a new player.

6.9 Referral rewards may be withheld or withdrawn, and accounts closed, where we reasonably believe this section has been breached.

6.10 A referral reward will not be credited while either the Referrer or the Referred Player is subject to an account restriction that prevents bonuses being granted, including a self-exclusion or a temporary break. The reward is not lost — it remains pending and is credited on a subsequent qualifying deposit once or if the restriction no longer applies.

6.11 We may amend, suspend or withdraw the Refer a Friend programme at any time. Referrals that have not qualified at the time of withdrawal do not earn a reward.

6.12 The general Bonus Terms and the General Terms and Conditions apply in addition to this section. Where there is a conflict, this section prevails in respect of referral rewards.

7.1 A paused account is one that has not been accessed for 3 months but still holds a real money balance.

7.2 An inactive account is one that has not been accessed for 12 months but still holds a real money balance.

7.3 Paused accounts incur a 10% monthly fee. Inactive accounts have all balances removed.

8.1 You may set daily, weekly or monthly deposit limits through our Support Team or your account settings.

8.2 Self-exclusion options include indefinite or definite periods. Self-exclusions shall take effect immediately upon notification to our Support Team or upon direct submission through the Casino interface.

8.2.1 A self-exclusion applies only to the specific Casino and not to other operator brands.

8.2.2 Increasing a definite self-exclusion takes effect immediately. Decreasing it requires completion of a questionnaire and a case-by-case review.

8.2.3 We reserve the discretion to refuse the reopening of an account following a self-exclusion.

9.1 The collection and use of your data is governed by our Privacy Policy.

10.1 We are the sole owner of the Casino's trademark. Any unauthorised use of the Casino's trademark and the Casino's logo may result in prosecution. The Casino and any other subdomains belong to us or our group companies, and no unauthorised use is allowed of the URL. We are the owner or the rightful licensee of the rights to the technology, software and business systems used within the Casino. The contents and structure of the Casino pages are subject to copyright and database right. All rights are reserved. The copyright in the Casino, including all text, graphics, code, files and links, belongs to us and the Casino may not be reproduced, transmitted or stored in whole or in part without our written consent. Your registration and use of the Casino does not confer any rights whatsoever to the intellectual property contained on the Casino.

11.1 Unexpected technical problems or circumstances outside of our control may require that we cancel and refund bets to you. Such circumstances could include, but are not limited to, technical problems with a Game and/or where a game is "stuck" in a state where a game round is not being finished. Similarly, your account balances may need to be adjusted under certain circumstances, including but not limited to, if a bonus campaign has been misconfigured or if a Game malfunctions. If there is a malfunction in a Game or its interoperability, any bets made during such malfunction shall be void. Winnings obtained from a malfunctioning Game shall be considered void, as well as any subsequent game rounds with said funds, regardless of what Games are played using such funds.

12.1 We commit to provide an enjoyable and high-quality experience at our Casino. However, if you have any complaints regarding our services, please contact our Customer Support team by emailing [email protected].

12.2 All complaints will be handled internally and investigated thoroughly. We aim to provide a substantial response as soon as practically possible and strive to resolve complaints within 10 days from the date of receipt. In some cases, depending on the complexity of the issue, the investigation may take longer. In such cases, we will contact you within the 10-day period to either provide a final response or inform you of the delay, along with an estimated timeframe for resolution.

12.3 You will be kept informed of the progress and outcome of your complaint, unless we are legally restricted from sharing such information.

12.4 If you are not satisfied with the final outcome of your complaint after completing our internal complaints procedure, you may refer the matter to an independent alternative dispute resolution (ADR) provider. We have appointed CADRE – The Curacao Alternative Dispute Resolution Entity for Online Gambling to act as our ADR body. CADRE is an impartial third party that helps resolve disputes between players and operators. You may submit your case through their website at https://cadre.online/.

13.1 Access to the Casino and participation in its Games is undertaken solely at your own risk. The Casino platform, Games, and related systems are provided without any express or implied warranties. This includes, but is not limited to, warranties of suitability for a specific purpose, operational accuracy, or uninterrupted service. We, along with our employees, service providers, and partners, shall not be held liable for any reliance placed on the availability or performance of the Casino or its Games.

13.2 No Liability: We are not liable for any losses, costs, expenses or damages, whether direct, indirect, special, consequential, incidental or otherwise, arising in relation to your use of the Casino or your participation in the Games, including without limitation, delays or interruptions in operation or transmission, loss or corruption of data, communication or lines failure, any person's misuse of the Casino or its content or any errors or omissions in content.

13.3 Indemnity: You hereby agree to fully indemnify and hold harmless us, our directors, employees, partners, and service providers for any cost, expense, losses, damages, claims and liabilities caused that may arise in relation to your use of the Casino or participation in the Games contrary to these Terms and Conditions.

14.1 If you wish to close your account, you may do so at any time by contacting our Customer Support team. If your decision to close the account is related to concerns about gambling addiction, and you would like us to take this into consideration for any future interactions, please clearly indicate this as the reason for your closure request. Upon account closure, we will promptly transfer any remaining funds to a payment method available in your country and registered in your name, subject to any applicable withdrawal fees.

14.2 We may suspend or terminate your account at any time, at our sole discretion and without prior notice. Below are some examples of situations where we may take such action and, in certain cases, withhold payment of winnings or account balances:

14.2.1 If you breach any provision of these Terms and Conditions, or if we have reasonable grounds to suspect such a breach, we reserve the right to refuse account opening, suspend or permanently close your account, and withhold any deposits, balances, or winnings associated with it.

14.2.2 If you are, or are reasonably suspected to be, involved in illegal, fraudulent, or abusive activities while using the Casino. This includes but is not limited to money laundering, collusion, or bonus abuse.

14.2.3 If we believe your continued use of our services is or may become harmful to your health or wellbeing, including signs of problem gambling.

14.2.4 If you are experiencing financial difficulties, issues with creditors, or your activity on our Casino poses a reputational, regulatory, or financial risk to our business.

14.2.5 If you create or use multiple accounts, use false or misleading personal information, or provide falsified or misappropriated payment methods or documentation.

14.2.6 The above examples are non-exhaustive. We reserve the right to take any action we deem necessary to protect the integrity of the Casino, comply with legal obligations, or safeguard our users and business.

14.3 Account Closure Fee. Depending on the payment type you use, the withdrawal of your funds may be subject to withdrawal or administrative fees. Please note that administration fees of low-value withdrawals often exceed the amount of the withdrawal, and therefore, where a final withdrawal amount upon account closure is less than €/$10, we will not refund this, and it will instead be charged as an account closure fee.

15.1 If any provision of these Terms and Conditions is held to be illegal or unenforceable, such provision shall be severed from these Terms and Conditions and all other provisions shall remain in force unaffected by such severance.

16.1 We reserve the right to assign or otherwise lawfully transfer our rights and obligations under these Terms and Conditions. You shall not assign or otherwise transfer your rights and obligations under these Terms and Conditions.

17.1 These Terms and Conditions (including the specific terms for sports betting and lotto betting) jointly with our Privacy Policy constitute the entire agreement between you and us with respect to the Casino.

18.1 These Terms and Conditions shall be governed by the Laws of Costa Rica. The parties agree that any dispute, controversy or claim arising out of or in connection with these Terms and Conditions, or the breach, termination or invalidity thereof, shall be submitted to the exclusive jurisdiction of the Courts of Costa Rica.